Returns & Exchanges
RETURNS & EXCHANGES
Please choose your purchases carefully as we do not provide a refund if you have changed your mind.
As a goodwill gesture, we have a 14 day exchange policy where you can return your purchase for an exchange or credit against your customer account if you change your mind or purchased a different product.
Goods to be returned must be in their original packaging and in new/ unused condition.
If the goods purchased are faulty we will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Act and the Fair Trading Act.
Healthfarm will accept product returns and provide you with an exchange, customer credit, refund:
The product is not of acceptable quality in accordance with the Consumer Guarantees Act
The product is not fit for its intended purpose, or
The product does not match the sample or our description.