Refund policy

 

RETURNS & EXCHANGES

Please choose your purchases carefully as we do not provide a refund if you have changed your mind.

As a goodwill gesture, we have a 14 day exchange policy where you can return your purchase for an exchange or credit against your customer account if you change your mind or purchased a different product.

Goods to be returned must be in their original packaging and in new/ unused condition.

​If the goods purchased are faulty we will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Act and the Fair Trading Act.

Healthfarm will accept product returns and provide you with an exchange, customer credit, refund:

• If the product does not do what it is supposed to do, or is not ‘fit for purpose’.
• If the product is broken, or not working, and cannot easily be fixed.
• If the product is significantly different from the product description.
• If it is unsafe.